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IN THE UK SCORES OF “OMBUDSMEN” ARE LICENSED TO KILL YOUR COMPLAINTS.
Tomorrow I will introduce you to the 17 Kangaroos, and one, in particular, Samantha Argyle. I will take you into the killing zone.
Today I will tell you how I came to see the role of an Ombudsman when I was active in business and politics.
You will discover that the good name earned by Scandinavian Ombudsmen is now compromised and the brand tarnished. Lawyers, journalists, broadcasters, students of politics, fellow bloggers – If what follows doesn’t worry you, it is YOUR loss as well as mine.
I was chairman of a committee in the Furniture & Carpet Industry that created Qualitas Conciliation, now the Furniture Ombudsman. Earlier in my life, when for three years I worked professionally in politics, I actually met the Danish Ombudsman.
This is what I wrote to Kathryn Stone, the Chief Legal Ombudsman on 28 December:
“I respectfully suggest that you should retrain your staff – you are not the only one who should do so. This relates to any organisation bearing the name Ombudsman. An essential part of that retraining should be a video interview with the Danish Ombudsman in his office. Fifty years after the event I still remember one aspect of my meeting with that Ombudsman that gave full meaning to the word Ombudsman, and influenced how I arranged my own office thereafter.
He said that he did not sit opposite those who came to see him. He sat at their side, on the diagonal of the table. He was on their side against the System. He did not represent the System against them.”
Somewhere along the way that meaning has been totally lost, not just within the world of the Legal Ombudsman, also within the world of the Local Government Ombudsman as well.
Taking a complaint to them, to use a golfing analogy a friend introduced to me, is “ like hitting a rolled up sock.”
THE PROBLEM – They represent the System against the citizen.
I am ahead of myself. I had written to Kathryn Stone direct when, just before Christmas, the investigator, Christianne James had written to me on 23 December: “ I am taking your comments as disagreement with my letter of 20 December 2016 and I have passed the case to the Ombudsman, for a decision on whether to dismiss your complaint or not.” And I had replied:“MY EMAILS TO YOU ARE NOT MY FINAL WORD. I shall be writing as I said and copying it to you so that you can process it as you wish including to your CEO if he has any involvement. I hope to be well within your 9/1 deadline.”
Immediately after Christmas I had the surprise of my life and two great shocks to my system. That is for tomorrow.
PLEASE COPY LINK https://goo.gl/qt81Ka TO YOUR FRIENDS & COLLEAGUES – IN THEIR INTERESTS AS WELL AS YOURS.